:root{--bg:#f5f5f0;--paper:#fff;--ink:#222923;--muted:#7a817b;--line:#e4e7df;--lime:#d9f878;--green:#315d43;--red:#b65243;--amber:#ab7629;--radius:15px;font-family:Inter,"Segoe UI",Arial,sans-serif;color:var(--ink);background:var(--bg);font-size:14px}
*{box-sizing:border-box}body{margin:0}button,input,textarea,select{font:inherit}button,a,input,select,textarea{outline-offset:4px}button{cursor:pointer}button:disabled{opacity:.45;cursor:default}a{color:inherit;text-decoration:none}h1,h2,h3,p{margin:0}h1{font-size:29px;letter-spacing:-1.1px;font-weight:650}h2{font-size:19px;letter-spacing:-.5px}h3{font-size:15px}p{line-height:1.65}.muted{color:var(--muted)}.small{font-size:12px}.eyebrow{text-transform:uppercase;font-size:10px;letter-spacing:1.5px;font-weight:700;color:var(--muted)}.icon{width:19px;height:19px;fill:none;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round;flex-shrink:0}.row{display:flex;align-items:center;gap:10px}.between{justify-content:space-between}.wrap{flex-wrap:wrap}.stack{display:grid;gap:15px}.initial{padding:80px;font-size:40px;font-weight:900}.initial span{display:block;font-size:14px;font-weight:400;margin-top:20px}
.layout{display:grid;grid-template-columns:218px 1fr;min-height:100vh}.sidebar{position:fixed;inset:0 auto 0 0;width:218px;background:#1c241e;color:#b5c1b6;padding:34px 19px;display:flex;flex-direction:column;z-index:5}.logo{font-family:"Arial Black",Arial,sans-serif;font-weight:950;font-size:32px;letter-spacing:-2.5px;color:#f4f7ec;line-height:1}.logo-dot{color:var(--lime)}.sidebar .eyebrow{margin:10px 0 42px 3px;color:#839286;font-size:9px;letter-spacing:2.5px}.nav{display:grid;gap:7px}.nav a{display:flex;align-items:center;gap:12px;padding:13px 14px;border-radius:9px;font-size:13px}.nav a:hover{background:#29352b;color:#fff}.nav a.active{background:var(--lime);color:#233123;font-weight:650}.nav-number{margin-left:auto;font-size:10px;background:#30432b33;padding:2px 6px;border-radius:4px}.sidebar-bottom{margin-top:auto;display:grid;gap:14px;padding:35px 11px 0}.sidebar-note{border:1px solid #3b493d;padding:13px;border-radius:10px;font-size:11px;line-height:1.6}.status-dot{display:inline-block;width:6px;height:6px;border-radius:100%;background:var(--lime);margin-right:7px}.sidebar-version{font-size:10px;color:#7d8b80;letter-spacing:.5px}.workspace{grid-column:2;min-width:0}.topbar{height:77px;border-bottom:1px solid var(--line);background:#ffffff80;display:flex;align-items:center;justify-content:space-between;padding:0 32px;gap:15px}.crumb{font-size:12px;color:var(--muted)}.crumb span{margin:0 10px;color:#b8bdb5}.top-right{display:flex;align-items:center;gap:20px}.avatar{display:grid;place-items:center;width:32px;height:32px;border-radius:50%;background:#e7eade;font-size:12px;font-weight:650}.account-name{font-size:12px}.logout{background:none;border:0;color:var(--muted);padding:5px}.content{padding:30px 32px 40px;max-width:1700px;margin:auto}.page-head{display:flex;justify-content:space-between;align-items:center;gap:18px;margin-bottom:23px}.page-head p{color:var(--muted);font-size:12px;margin-top:8px}.badge{display:inline-flex;align-items:center;gap:5px;border-radius:5px;font-size:10px;font-weight:650;padding:5px 7px;background:#eef0ea;color:#61715f;white-space:nowrap}.badge.green{background:#eaf2e8;color:#35633e}.badge.red{background:#f9ece7;color:#b15b48}.badge.amber{background:#fcf1dd;color:#a47530}.badge.dark{background:#263a2e;color:#d9f878}.badge.blue{background:#eaf0f4;color:#547387}.button{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:1px solid var(--line);background:#fff;border-radius:8px;padding:10px 14px;font-size:12px;font-weight:550;white-space:nowrap}.button:hover{background:#f2f5ec}.button.primary{background:#283d2e;color:white;border-color:#283d2e}.button.primary:hover{background:#3c5740}.button.lime{background:var(--lime);border-color:var(--lime);color:#283c24}.button.danger{color:var(--red)}.button.ghost{background:none;border-color:transparent}.button.sm{padding:7px 10px;font-size:11px}.button .icon{width:15px;height:15px}.notice{border:1px solid #dce4c7;background:#eff4e3;color:#627047;padding:11px 15px;border-radius:9px;font-size:11px;line-height:1.5;margin-bottom:22px;display:flex;align-items:center;gap:10px}.notice.neutral{background:#f4f5f1;color:var(--muted);border-color:var(--line)}.notice.warning{background:#fff5e7;border-color:#f0dfc0;color:#976e36}
.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:23px}.stat{background:#fff;border:1px solid var(--line);border-radius:12px;padding:18px 20px}.stat-top{display:flex;align-items:center;justify-content:space-between;color:var(--muted);font-size:11px}.stat-icon{background:#f5f6f0;border-radius:7px;padding:6px;display:flex}.stat-value{font-size:30px;font-weight:600;letter-spacing:-1.3px;margin:10px 0 5px}.stat-foot{font-size:10px;color:var(--muted)}.stat.highlight{background:#e9f0df;border-color:#dce5ce}.stat.highlight .stat-icon{background:#dce8ce}.toolbar{display:flex;align-items:center;gap:10px;margin:0 0 16px;flex-wrap:wrap}.search{position:relative;flex:1;min-width:200px}.search .icon{position:absolute;left:12px;top:10px;width:16px;color:#8c9487}.input,select,textarea{border:1px solid var(--line);background:#fff;border-radius:8px;padding:10px 12px;color:var(--ink);min-width:0;max-width:100%}.search input{width:100%;padding-left:36px;font-size:12px}.toolbar select{max-width:175px;font-size:11px}.input:focus,select:focus,textarea:focus{outline:2px solid #aec576;border-color:transparent}.queue-grid{display:grid;grid-template-columns:minmax(290px,36%) minmax(360px,1fr);gap:18px;align-items:start}.panel{background:#fff;border:1px solid var(--line);border-radius:var(--radius);overflow:hidden}.panel-title{padding:17px 20px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;font-size:12px;font-weight:650}.panel-title .muted{font-size:11px;font-weight:400}.queue-list{max-height:795px;overflow:auto}.inquiry{display:block;width:100%;text-align:left;border:0;border-bottom:1px solid #eef0e9;background:#fff;padding:17px 18px;border-left:3px solid transparent}.inquiry:hover{background:#fafbf6}.inquiry.selected{background:#f0f4e8;border-left-color:#74934c}.inquiry-head{display:flex;align-items:center;justify-content:space-between;font-size:10px;color:var(--muted);gap:7px}.inquiry-product{font-size:12px;font-weight:650;margin:11px 0 6px}.inquiry-text{font-size:12px;line-height:1.6;color:#697166;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.inquiry-foot{display:flex;align-items:center;justify-content:space-between;gap:6px;margin-top:12px}.stars{color:#9c7837;letter-spacing:1px;font-size:11px}.pagination{display:flex;align-items:center;justify-content:space-between;padding:12px 17px;font-size:11px;color:var(--muted)}.detail-head{padding:23px;border-bottom:1px solid var(--line)}.detail-head h2{margin:13px 0 6px}.detail-sub{font-size:11px;color:var(--muted)}.detail-body{padding:23px;display:grid;gap:23px}.review-body{font-size:14px;line-height:1.85;white-space:pre-wrap;margin-top:12px}.review-label{display:flex;justify-content:space-between;align-items:center}.draft-box{background:#f5f7ef;border:1px solid #e3e9d8;border-radius:10px;padding:16px}.draft-box textarea{margin:12px 0 10px;width:100%;min-height:126px;background:#fff;font-size:13px;line-height:1.8;resize:vertical}.draft-top{font-size:12px;font-weight:650}.draft-actions{display:flex;align-items:center;justify-content:space-between;gap:8px;flex-wrap:wrap}.detail-actions{padding:17px 23px;border-top:1px solid var(--line);background:#fbfcf8;display:flex;gap:9px;flex-wrap:wrap}.reasons{font-size:11px;color:#8a795b;line-height:1.7;display:grid;gap:4px;margin-top:11px}.fact-list{display:grid;gap:9px}.fact-item{display:grid;grid-template-columns:95px 1fr;gap:12px;font-size:11px;line-height:1.65;border-bottom:1px solid #eef0e8;padding:8px 0}.fact-item:last-child{border:0}.fact-source{display:block;font-size:10px;color:var(--muted);margin-top:3px}details{font-size:11px}summary{cursor:pointer;color:#66745f}.history{margin-top:13px;display:grid;gap:12px}.history-entry{border-left:2px solid #e0e7d9;padding-left:12px;line-height:1.7;color:#697262}.empty{padding:45px 22px;text-align:center;color:var(--muted);font-size:13px;line-height:1.8}.empty .icon{display:block;margin:0 auto 12px;width:30px;height:30px;color:#a5b18d}.empty h3{color:var(--ink);margin-bottom:6px}.section-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px;gap:12px}.card-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}.product-card{padding:21px;display:grid;gap:12px}.product-symbol{display:grid;place-items:center;width:47px;height:47px;border-radius:11px;background:#f1f2e9;color:#65765e}.product-symbol .icon{height:28px;width:28px}.product-card .fact-item{grid-template-columns:65px 1fr}.product-card h3{margin-top:3px}.two-col{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:18px}.pad{padding:23px}.table-wrap{overflow:auto}table{width:100%;border-collapse:collapse;font-size:12px;text-align:left}th{font-weight:500;font-size:10px;text-transform:uppercase;letter-spacing:.6px;color:var(--muted);background:#f8f9f5}th,td{padding:15px 20px;border-bottom:1px solid var(--line)}tr:last-child td{border-bottom:0}td .small{margin-top:4px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:13px}label{display:grid;gap:7px;font-size:11px;color:#626b60}label input,label select{width:100%}.span-two{grid-column:1/-1}.code{font:12px/1.6 Consolas,monospace;white-space:pre-wrap;word-break:break-word;background:#f4f6ee;border-radius:8px;padding:12px}.import-area{width:100%;min-height:190px;font:11px/1.6 Consolas,monospace;margin:15px 0}.notification{background:#f6f8f1;border:1px solid var(--line);border-radius:11px;padding:18px;margin:16px 0}.notification pre{white-space:pre-wrap;font:12px/1.85 "Segoe UI",sans-serif;margin:14px 0}.tg-actions{display:grid;grid-template-columns:1fr 1fr;gap:7px}.tg-actions button{color:#54799b;background:#eaf0f4;border:0;padding:10px;border-radius:6px;font-size:11px}.tg-grid{display:grid;grid-template-columns:minmax(350px,1fr) minmax(270px,.7fr);gap:23px;align-items:start}.tg-caption{font-size:11px;color:var(--muted);padding:12px 0}.theme-row{padding:15px 0;border-bottom:1px solid var(--line)}.bar-track{height:5px;border-radius:6px;background:#eef0e7;margin:10px 0}.bar{height:5px;background:#9cba70;border-radius:6px}.w1{width:10%}.w2{width:20%}.w3{width:30%}.w4{width:40%}.w5{width:50%}.w6{width:60%}.w7{width:70%}.w8{width:80%}.w9{width:90%}.w10{width:100%}.source-links{display:flex;gap:10px;font-size:10px;color:#6c8461}.source-links a{text-decoration:underline}.settings-account{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:17px 21px;border-bottom:1px solid var(--line)}.settings-account:last-child{border:0}.system-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.system-item{border:1px solid var(--line);padding:14px;border-radius:9px}.system-item .eyebrow{font-size:9px;margin-bottom:8px}.system-item p{font-size:12px}.security{margin-top:20px;border-top:1px solid var(--line);padding-top:20px}.login-screen{display:grid;grid-template-columns:1.1fr 1fr;min-height:100vh}.login-brand{background:#1c241e;color:#fff;padding:55px 65px;display:flex;flex-direction:column}.login-brand .logo{font-size:39px}.login-brand h1{font-size:60px;font-weight:500;line-height:1.08;letter-spacing:-3px;margin-top:auto;margin-bottom:24px;max-width:520px}.login-brand h1 span{color:var(--lime)}.login-brand p{max-width:360px;color:#9fac9f;font-size:14px;margin-bottom:auto}.login-brand-footer{font-size:10px;color:#8c9b8d;letter-spacing:1px;margin-top:60px}.login-right{display:grid;place-items:center;padding:40px}.login-form{width:340px;max-width:100%}.login-form h2{font-size:26px;font-weight:600;letter-spacing:-1px}.login-form>p{font-size:12px;color:var(--muted);margin:12px 0 28px}.login-form form{display:grid;gap:17px}.login-form .button{margin-top:6px;padding:13px}.login-footer{font-size:11px;margin-top:22px;color:#879078;line-height:1.7}.error-box{font-size:12px;color:var(--red);line-height:1.6}#toast{position:fixed;bottom:25px;right:25px;background:#24382a;color:#fff;padding:14px 20px;border-radius:10px;box-shadow:0 8px 30px #0002;font-size:12px;z-index:40;max-width:420px;display:none}#toast.visible{display:block}#toast.error{background:#874d3c}dialog{border:1px solid var(--line);border-radius:16px;width:560px;max-width:calc(100vw - 30px);padding:27px;color:var(--ink);box-shadow:0 30px 100px #0003}dialog::backdrop{background:#14201670;backdrop-filter:blur(3px)}dialog h2{margin-bottom:18px}dialog form{display:grid;gap:15px}dialog textarea{width:100%;min-height:150px;line-height:1.8}.mobile-logo{display:none}input[type=checkbox]{width:15px;accent-color:#527342}.check-label{display:flex;align-items:center;gap:8px}.trace{max-height:270px;overflow:auto}.prose{font-size:12px;color:var(--muted);line-height:1.8}
.queue-actions{display:grid;grid-template-columns:1fr 1fr;gap:9px}.queue-actions>.small{grid-column:1/-1;line-height:1.6}.answer-preview{white-space:pre-wrap;overflow-wrap:anywhere;background:#fff;border:1px solid var(--line);border-radius:8px;padding:14px;margin:12px 0;font-size:13px;line-height:1.8}.product-photos{display:flex;gap:8px;overflow-x:auto;margin:10px 0}.product-photos a{flex:0 0 auto}.product-photo{display:block;width:120px;height:140px;object-fit:contain;background:#f7f8f3;border-radius:9px;border:1px solid var(--line)}.product-card .product-photo{width:150px;height:170px}.import-messages{max-height:230px;overflow:auto;overflow-wrap:anywhere;font-size:11px}.import-messages p{padding:5px 0;border-bottom:1px solid var(--line)}.import-preview{background:#f5f7ef;border-radius:8px;margin:12px 0;padding:12px;font-size:11px}.analytics-toolbar{align-items:end}.analytics-toolbar label{flex:1 1 150px}.analytics-toolbar select{max-width:100%;width:100%}.analytics-toolbar>button{flex:0 0 auto}.product-card .row.wrap .badge{white-space:normal;overflow-wrap:anywhere}
.stats-hint{font-size:11px;color:var(--muted);margin:0 0 10px}.stat-filter{display:block;text-align:left;color:var(--ink);min-width:0;transition:background .15s,border-color .15s}.stat-filter .stat-value,.stat-filter .stat-foot{display:block}.stat-filter .stat-foot{line-height:1.5}.stat-filter .stat-top{gap:10px}.stat-filter:hover{background:#f0f4e8;border-color:#aec08e}.stat-filter.active{background:#e9f0df;border-color:#839d5f;box-shadow:inset 0 0 0 1px #839d5f}.stat-filter.active .stat-icon{background:#dce8ce}.stat-filter:focus-visible,.queue-section:focus-visible{outline:2px solid var(--green)}.queue-sections{display:flex;gap:7px;overflow-x:auto;margin:0 0 16px;padding:4px 4px 8px}.queue-section{display:inline-flex;align-items:center;gap:9px;flex:0 0 auto;border:1px solid var(--line);background:#fff;color:var(--muted);border-radius:9px;padding:10px 14px;font-size:12px;white-space:nowrap}.queue-section span{padding:2px 6px;background:#eef0e8;border-radius:5px;font-size:10px}.queue-section:hover{background:#f0f4e8;color:var(--ink)}.queue-section.active{background:#283d2e;color:#fff;border-color:#283d2e}.queue-section.active span{background:#ffffff25;color:#fff}.queue-explainer{font-size:12px;line-height:1.7;color:var(--muted);margin:0 0 16px}.queue-explainer strong{color:var(--ink);font-weight:600}.inquiry-foot .badge{white-space:normal;line-height:1.5}.inquiry-foot .stars{flex-shrink:0;white-space:nowrap}
@media(min-width:1500px){.queue-grid{grid-template-columns:420px 1fr}.queue-list{max-height:900px}.inquiry{padding:20px}.detail-head,.detail-body{padding:28px}}
@media(max-width:1150px){.layout{grid-template-columns:185px 1fr}.sidebar{width:185px;padding:30px 13px}.content{padding:25px 20px}.topbar{padding:0 20px}.queue-grid{grid-template-columns:300px 1fr;gap:13px}.card-grid{grid-template-columns:repeat(2,1fr)}.top-right{gap:10px}.account-name{display:none}.detail-body,.detail-head{padding:18px}}
@media(max-width:900px){.layout{grid-template-columns:72px 1fr}.sidebar{width:72px;padding:28px 10px}.sidebar .logo{font-size:17px;letter-spacing:-1.7px}.sidebar .eyebrow,.nav a span,.sidebar-bottom{display:none}.nav{margin-top:35px}.nav a{justify-content:center;padding:13px}.nav .icon{width:22px;height:22px}.queue-grid{grid-template-columns:1fr}.queue-list{max-height:365px}.queue-panel .inquiry{padding:12px 16px}.inquiry-text{-webkit-line-clamp:1}.inquiry-product{margin:8px 0 4px}.inquiry-foot{margin-top:8px}.two-col,.tg-grid{grid-template-columns:1fr}.login-brand{padding:40px}.login-brand h1{font-size:44px}.content{padding:23px 18px}.stat{padding:16px}.stat-foot{font-size:9px}}
@media(max-width:600px){.stats{grid-template-columns:1fr 1fr;gap:10px}.stat-value{font-size:25px}.page-head{align-items:flex-start}.page-head h1{font-size:24px}.page-head>.row{flex-wrap:wrap;justify-content:flex-end}.page-head .button{font-size:10px;padding:8px}.topbar{padding:0 16px;height:64px}.topbar .badge,.crumb{display:none}.top-right{margin-left:auto}.content{padding:20px 12px}.toolbar select{max-width:none;flex:1}.card-grid{grid-template-columns:1fr}.login-screen{grid-template-columns:1fr}.login-brand{min-height:270px;padding:30px}.login-brand h1{font-size:38px;margin:35px 0 15px}.login-brand-footer{display:none}.login-brand p{font-size:12px}.login-right{padding:35px 25px}.form-grid{grid-template-columns:1fr}.span-two{grid-column:auto}.system-grid{grid-template-columns:1fr}.button{padding:9px 11px}.settings-account{padding:15px;flex-wrap:wrap}.fact-item{grid-template-columns:75px 1fr}.page-head p{font-size:11px}.draft-actions{gap:10px}.topbar .mobile-logo{display:block;font-size:10px;color:var(--muted);letter-spacing:1px}}